With these announcements, we also want to let you know that Local Trekkers Peru is ready to operate the allowed tours with all the needed safety protocols. To guarantee an amazing but safe experience to you.
The protocols we follow:
All of our staff. Including guides, porters, cooks and drivers will go through a COVID19 molecular discard test in addition to having the two doses of vaccines against Covid - 19 before being able to work.
Temperature control is mandatory to both staff and passengers.
Hand-washing is mandatory for both our staff and clients.
All our guides always carry a personal first-aid kit including masks, gloves and thermometers, etc.
The usage of masks is mandatory to both staff and passengers.
Latex gloves are optional for the clients but mandatory for our staff.
The 1 and a half meters minimum-distance between each person will be respected and organized by our guides.
Our vehicles will be disinfected following the biosecurity protocols given by the Health Ministry in Peru before and after every service.
Inside our vehicles there will always be masks, hand sanitizer and a first-aid kit with oxygen masks, etc. in case any of our clients need them.
We will only use 50% of the vehicle capacity in order to respect the social distancing requirements.
Flexible options for postponing your trip with Local Trekkers Peru
The safety and wellbeing of our travelers and staff is our highest priority, therefore, effective 16 March, Local Trekkers Peru will suspend all tours until 30 September 2020. Given the unprecedented impact of COVID-19, we have updated our policy effective immediately: if you have a tour or trek booked at any time in 2020, 100% of your payments can be applied to a future trip in, 2021, 2022 Even if you cannot make a decision until a week before your trip, we can still reschedule you according to the availability of the tour, trek or program.
We do not need the exact dates that you plan to reschedule at this point and do hope that you are able to keep your trip to Peru! We are not expecting anybody to be able to pick new dates until flights are back to normal. When you are able to reschedule new dates, please email us. If you must postpone to later 2021 or for 2022, please email us and let us know which month you are planning on visiting Peru next year.
We have made out decisions based on the fact that tourism, as the main economic activity of Cusco, provides the majority of jobs in the region. Our company must protect our employees to allow us to start operations again as soon as possible, with the same experienced staff who have been working with us. Also, every booking incurs fees which are non-refundable. For these reasons, we are unable to offer a refund. We will be providing you the option to change your tour/trek date without paying any penalty to new dates up to December 31st, 2022.
If you are forced to cancel your trip, we will provide a letter for your insurance company so that you can request that they refund your deposit.
If, for any reason, you are unable to reschedule your trip from now through the end of 2022, you can transfer your reservation and deposit to any friend or family member. The only condition is that this person must be 100% sure that they will make their trip to Cusco and will carry out the tour, trek or program. Please Send us their full name and email address and we will take it from there!
You can contact our support team online or over the phone. However, we are urging customers whose tours may be impacted to hold off from calling our sales teams unless your tour departs very soon. Like most countries around the world, this is a difficult time for small businesses in Peru. We are grateful for your support through this challenging time, and encourage everyone to be kind to one another while we navigate this global crisis.
Local Trekkers Peru is a small, local Peruvian tour company. We are experiencing hundreds of messages and calls about postponing or canceling at this time and want you to know that while this pandemic is really scary for our company, we are committed to helping our guests, staff and community, and being resilient to come through this together. At this time, we are choosing not to lay off any of our regular staff, because they rely on us so they can provide for their families. We are also supporting our porters, cooks, and guides because the loss of work, even if only a month, is devastating for their families and communities.
Most of you have only paid your initial deposits for tours and treks with Local Trekkers Peru, which is around $200 per person. All guests pay the balance of their tour cost when they get to Cusco to start their tour. We ask for your patience and hope that you are able to postpone your tour and move it to a later date in 2021, or 2022.
We have received kind messages from several past and future guests of Local Trekkers Peru who have asked how you can help in this time of crisis. If you are able to help, you can send some donations through PayPal. This is not mandatory but if you like to do it, it will be very well received. Some of our former guests are doing it.
Our porters come from different communities of the Cusco Region and we will continue our support for them. We took the first delivery of food and emergency supplies to them on 10 June, 2020. This economic crisis will directly impact them and we are working with them to determine how we can best assist them at this time. Also you have to know that we do every year social works, using a percentage that you pay for a tour, trek or program, helping, above all, the children of the farthest corners of the Cusco region and the Peruvian Amazon. Giving them school supplies, bringing happiness, toys and food at Christmas time. You can see everything we do on our home page of our website (Social Responsibility).